Job Description

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization\'s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at diligent.com. Position Overview You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent GRC solutions, and support business development activities. Key Responsibilities

• Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed.
• Provide oversight and monitoring of services during the entire Product implementation lifecycle with a focus on:
  • Capturing high quality business requirements
  • Creating design & walk-through documents and solution workflow diagrams
  • Designing/Architecting product implementation
  • Enablement training for customers
  • Coordinating with product managers to enhance product solutions.
  • Responsible for reviewing/assigning support tickets that require professional services
• Spearhead the development of business solutions that leverage the full suite of Diligent products to increase efficiency for delivery of our projects. Use your experience to drive successful adoption and reduce associated risks.
• Assist Sales, Client Partners and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.)
• Take the lead, in conjunction with Senior Managers, Client Partners and Customer Success Managers, to develop customer roadmaps, strategies and approaches to drive increased adoption, maturation and expansion of GRC use cases within your portfolio of customers.
• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge, and experience to help your customers tactically realize their GRC Program Vision, Goals and Objectives
• Identify and close opportunities to expand existing and new customers.
• Develop and execute a suitable training plan that helps you grow as a professional and remain relevant to Diligent customer base.
• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements and new features.
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management and customer enablement.

Skills

• 7 plus years\' experience working in technology in the setting of GRC, Operational Excellence and Business Assurance for a public accounting firm, professional services firm or within industry.
• Ability to lead or follow as the situation mandates.
• Domain knowledge in one or more of these areas: Audit, Internal compliance, Regulatory Compliance, Security and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party) to help Diligent customers solve their business problems and achieve their desired positive business outcomes.
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment
• Experience in client management and business development within those clients
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire.
• Drive and determination to succeed in a dynamic company and growing team.
• Solid understanding of risk measurement and quantification techniques
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation.
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.
• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired
• Ability to travel up to 20%

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability \xe2\x80\x93 to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent\'s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.