Job Description

Designation :

Advisor / Customer Success Advisor

Process :

Inbound / Outbound ( Voice Process )

Location:

Pune, Maharashtra, India

About Transcom:-

Transcom is a global customer experience (CX) services provider that delivers customer care, sales, technical support, and collections through a combination of digital tools and human interaction. It is known for leveraging AI and automation to provide scalable, multilingual customer support across sectors like fintech, retail, e-commerce, telecom, and travel.

Presence:

Operates in 21 countries

Employees:

Over 29,000 globally

Languages Supported:

30+

Delivery Centers:

50+ contact centers worldwide

Key Markets:

North America, Europe, Latin America, Asia, and now rapidly expanding in India

Transcom India:

Transcom India plays a vital role in the company's global growth strategy, offering a rich blend of talent, language diversity, and cost-effective scalability for customer experience (CX) operations.

About the Role:-

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support

teams For Voice Process . Whether you're a fresher or an experienced professional, if you

have excellent communication skills and a passion for customer service, we'd love to hear from you!

Position: Sales / Insurance Advisory / Customer Support

Roles and responsibilities:-

working effectively in a fast-paced environment


Using assigned software and tools to manage customer interactions and data


Adhering to company policies and procedures


Maintaining a professional and courteous demeanor at all times


Providing information about insurance products


Processing insurance applications or claims


Answering customer questions about insurance policies


Handling inbound and outbound calls (depending on LOB)


Answering customer inquiries and resolving issues related to sales, insurance, or

general product/service information


Providing accurate and timely information to customers


Troubleshooting problems and guiding customers through solutions


Maintaining records of customer interactions


Escalating unresolved issues to the appropriate department

What We Offer:-

Salary:

Freshers

- up to ₹25,000 CTC

Experienced

- up to ₹31,000 CTC

Qualifications:-

Graduation is mandatory
Fluency in English Language
Immediate Join or Within 1 week

Interview schedule:-

Monday to Saturday: 10 AM to 5 PM

Interview Rounds:

Versant Round Face to Face Interview Round
Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Pune, Maharashtra (Required)
Work Location: In person