Job Description

Designation :

Advisor / Customer Success Advisor

Process :

Inbound / Outbound ( Voice Process )

Location:

Pune, Maharashtra, India

About Transcom:-

Transcom is a global customer experience (CX) services provider that delivers customer care, sales, technical support, and collections through a combination of digital tools and human interaction. It is known for leveraging AI and automation to provide scalable, multilingual customer support across sectors like fintech, retail, e-commerce, telecom, and travel.

Presence:

Operates in 21 countries

Employees:

Over 29,000 globally

Languages Supported:

30+

Delivery Centers:

50+ contact centers worldwide

Key Markets:

North America, Europe, Latin America, Asia, and now rapidly expanding in India

Transcom India:

Transcom India plays a vital role in the company's global growth strategy, offering a rich blend of talent, language diversity, and cost-effective scalability for customer experience (CX) operations.

About the Role:-

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support

teams For Voice Process . Whether you're a fresher or an experienced professional, if you

have excellent communication skills and a passion for customer service, we'd love to hear from you!

Position: Sales / Insurance Advisory / Customer Support

Roles and responsibilities:-

? working effectively in a fast-paced environment

? Using assigned software and tools to manage customer interactions and data

? Adhering to company policies and procedures

? Maintaining a professional and courteous demeanor at all times

? Providing information about insurance products

? Processing insurance applications or claims

? Answering customer questions about insurance policies

? Handling inbound and outbound calls (depending on LOB)

? Answering customer inquiries and resolving issues related to sales, insurance, or

general product/service information

? Providing accurate and timely information to customers

? Troubleshooting problems and guiding customers through solutions

? Maintaining records of customer interactions

? Escalating unresolved issues to the appropriate department

What We Offer:-

Salary:

Freshers

- up to ?25,000 CTC

Experienced

- up to ?31,000 CTC

Qualifications:-

Graduation is mandatory
Fluency in English Language
Immediate Join or Within 1 week

Interview schedule:-

Monday to Saturday: 10 AM to 5 PM

Interview Rounds:

Versant Round Face to Face Interview Round
Job Types: Full-time, Fresher

Pay: ?25,000.00 - ?31,000.00 per month

Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Pune, Maharashtra (Required)
Work Location: In person