Job Description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Advisor, Technical Project Management
What does a successful Program Management Expert do at Fiserv?
A successful Program Manager at Fiserv leads cross-functional stability and automation initiatives involving operations, development, architecture, automation, and technology services teams. This role is critical in ensuring end-to-end program execution, stakeholder alignment, and delivery excellence across multiple workstreams. The Program Managers efforts directly contribute to Fiserv's mission to drive innovation and operational efficiency in financial technology.
What you will do:

• Lead and manage complex programs involving multiple teams and stakeholders.
• Collaborate with operations, development, Automation Team, and architecture teams to ensure alignment and timely delivery.
• Drive data collation and reporting efforts using tools like JIRA, Clarity, and Power BI.
• Maintain program documentation (roadmap, program charters, project plans, etc.), dashboards, and release calendars.
• Facilitate sprint planning, retrospectives, and governance meetings. Communicate effectively with stakeholders at all levels.
• Ensure compliance with internal standards and external regulations.
• Identify risks and mitigation strategies proactively.
• Generate and present regular reports on program status, risks, and performance metrics to stakeholders and leadership.

What you will need to have:

• Proven experience in program management across cross-functional teams.
• Strong understanding of Agile & software development lifecycle and release management.
• Hands-on experience with JIRA, Power BI, and project tracking tools.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field, and/or equivalent military experience.

What would be great to have:

• PMP, PRINCE2, or equivalent program management certification.
• Experience in cloud migration, automation, or infrastructure programs is a plus.
• Familiarity with Agile and Scrum methodologies.
• Familiarity with ITIL processes - Change Management, Incident Management, Problem Management.

Tools & Platforms:

• JIRA - for project tracking and communication.
• Power BI - for reporting and dashboard creation.
• Clarity - for capacity planning and time logging (if applicable).
• Confluence - for documentation and collaboration.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.