Job Description

What We'll Bring: We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

What You'll Bring:

Application support and Stakeholder Communication:

• Complete ownership of application support which covers the B2B, D2C, MFI, Fraud repositories and the BSE platforms. Ownership meaning all the aspects of production and non-production support will be responsibility of this job function.
• Provide 24/7 expert level technical support to systemically important clients and ensuring the resource availability for production releases as well as outages.
• Ensuring all the stake holders are communicated with respects to planned and unplanned maintenance activities.
• Facilitate the automation of all repetitive tasks and deployments by implementing DevOps practices

SLA and Incident Management:

• The job function requires continuous tracking of SLA's those agreed with internal as well as external customers. This includes tracking of various service requests and incidents using tools like remedy reports and analyzing the tickets and or emails to act upon the requests and incidents in a timely manner and without breaching the SLA's.
• The job function is expected to continuously improve the service delivery time and the user experience and exhibit the improvement with dashboards or power point presentations to the leadership.
• Lead incidents, debug critical issue and outages and take them to closure. Work on RCA and submit the reports.

Business continuity & Disaster Management:

• Formulate and implement Backup and recovery strategy.
• Carry out backup restoration drill and Disaster recovery drills.
• Ensure RTO and RPO are meet for all business functions.
• Ensure the necessary infrastructure and support resources is in place at the disaster recovery site.
• Continuous improvement of the Business continuity strategy and documentation.

Interdepartmental Collaboration:

• Partner with Products, Operations, Client Servicing, Sales and Development teams and engage for new requirements, prepare user stories, planning upcoming releases, features and fixes.
• Continuous engagement with the right stake holders so get firsthand information on customer experience.
• Collaborate with the right stakeholders to ensure all open points are taken to closure.

People Leadership:

• Nurture & Propel a dynamic environment that fosters development opportunities and motivates high performance amongst the team.

Impact You'll Make:

• Qualification: Master's degree in Business Administration/ Analytics/ Product Management or a related field / Bachelors of Engineering in Computer Science, IT, Electronics & Telecommunication.
• Minimum 12+ years of relevant experience
• Flexibility to travel as needed
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title

Advisor, Applications Support