Job Description

Role Purpose:

This role is responsible for providing exceptional customer service and support through various communication channels, addressing customer inquiries and resolving grievances. This role involves collaborating with stakeholders, adhering to policies and guidelines, and participating in professional development opportunities to enhance skills in payment processing, customer service, and HR administration. This role involves validating employee data requires attention to detail, and a willingness to learn and adapt.

Key Accountabilities:

Accurate and timely management of employee data in HRIS or designated systems, carrying out data entry, updates, and maintenance of employee records across the hire-to-retire lifecycle. Handles queries via telephone, email and online ticketing systems as per the Standard Operating Model. Collaborates with the Manager, Payroll Analyst and/or Site HR to determine solutions for issues and/or enquiries. Performs employee data and organizational hierarchy maintenance in Dual HRIS and runs audit reports to validate data between dual HRIS. Follows Rio Tinto policies, standard operating procedures and global/local regulatory requirements. Takes responsibility for personal growth and development in the field, seeking opportunities to expand knowledge and skills.

Functional Area: Business Services

Roles related to the provision of support activities by defining and following specific policies and processes which maximize efficiency to all parts



Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs--striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.



At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities, and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us who we are.



Where can Rio Tinto take you

You're passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.

Take a look at Theresia's career journey

2022 - Present

Chief advisor Nature Solutions

Johannesburg, Gauteng, South Africa

2018 - 2022

Head of Environment, Global HSES

Montreal, Quebec, Canada

2016 - 2018

Principal advisor: Environment

Johannesburg, Gauteng, South Africa

2013 - 2016

Superintendent: Ecology and Rehabilitation

Richards Bay Minerals, KZN, South Africa

2012 - 2013

Ecologist

Richards Bay Minerals, KZN, South Africa
Working in one of our function's teams


We supply the materials that drive human progress. You make it all possible.
With business operations that stretch from Vancouver, British Columbia, to Perth, Western Australia, we have exciting opportunities in virtually every discipline imaginable. From HR to marketing, finance to technology, infrastructure to supply chain, and much more, the opportunities are endless. Join us and enjoy:
Inclusion & diversity
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A commitment to inclusion and diversity

We're committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.

Quality of life

We're committed to providing you with the flexibility you need to balance your work life with your home life, your family, and your other outside interests, passions, and commitments.

People and culture

Whatever our individual roles, we're each here to contribute to extremely important work. And we do it together. We inspire, encourage, empower and truly care for each other.

Opportunities for growth

With a business as expansive and diverse as ours, the opportunities for professional advancement are limitless. We'll work with you to create a career plan, develop your skills, and further your education.

Meaningful work

We're industry innovators - driving responsible progress and exploring the boundaries of everything we do. And we work hard to leave a lasting, positive legacy for everywhere we work. Nothing could be more rewarding.

A commitment to inclusion and diversity

We're committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.

Quality of life

We're committed to providing you with the flexibility you need to balance your work life with your home life, your family, and your other outside interests, passions, and commitments.

People and culture

Whatever our individual roles, we're each here to contribute to extremely important work. And we do it together. We inspire, encourage, empower and truly care for each other.



Our application process

01

Apply

The first thing you'll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We'll also ask you to complete a few questions before you submit your application.

02

Undergo assessments

Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you'll need to complete.

03

Interview(s)

Our interviews could be in person or online. It's a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.

04

Offers and checks

At this stage, we will let you know if you have been successful. If you have been, we'll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.

05

Join the Rio Tinto team

Once the checks have been completed, we'll be in touch to talk with you about your start date and answer any questions you may have before you start with us.