Job Description

Role Purpose:

This role is responsible for providing exceptional customer service and support through various communication channels, addressing customer inquiries and resolving grievances. This role involves collaborating with stakeholders, adhering to policies and guidelines, and participating in professional development opportunities to enhance skills in payment processing, customer service, and HR administration. This role involves validating employee data requires attention to detail, and a willingness to learn and adapt.

Key Accountabilities:

Accurate and timely management of employee data in HRIS or designated systems, carrying out data entry, updates, and maintenance of employee records across the hire-to-retire lifecycle. Handles queries via telephone, email and online ticketing systems as per the Standard Operating Model. Collaborates with the Manager, Payroll Analyst and/or Site HR to determine solutions for issues and/or enquiries. Performs employee data and organizational hierarchy maintenance in Dual HRIS and runs audit reports to validate data between dual HRIS. Follows Rio Tinto policies, standard operating procedures and global/local regulatory requirements. Takes responsibility for personal growth and development in the field, seeking opportunities to expand knowledge and skills.

Functional Area: Business Services

Roles related to the provision of support activities by defining and following specific policies and processes which maximize efficiency to all parts of the business.

Band: J

Technical knowledge and insight of practical methods, techniques and work processes gained through technical training and significant work experience. Works with a limited degree of supervision and work is governed by standardized work routines that permit the use of initiative and typically has an impact through the provision of activities that require technical understanding. Can coordinate work of others, but not a formal supervisor.A bachelor's degree in human resources, Business Administration, or a related field 6-8 years of prior experience in delivering exceptional customer experiences Good understanding of HR policies, procedures, and employment regulationso Good communication and English writing skills to effectively address customer inquiries Knowledge and understanding of SAP and HR ticketing tools, such as ServiceNow Exhibit problem-solving abilities and attention to detail in handling customer queries Understanding of the HR operating environment, including HR policies and payroll processes Ability to maintain confidentiality and handle sensitive information Flexibility to work in shifts and adapt to changing business needs Knowledge of French language is required.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.



We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.



We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.