Job Description

P
rimary responsibilities:
C

oordinate between all stakeholders involved like Service Operations Leaders (SOL), Field Service Managers (FSM), Service Business Managers (SBM), Finance team, Affiliate Order Coordinators (SOCs), SAP Team, Global Customer Care, Back-office Order Coordinators (SOCs), Material Expeditor, Honeywell factories, etc. W
eekly meetings with Service Operations Leaders (SOL), Material Expeditor and Order Coordinators (SOCs) to understand material priorities, expedition requirements. B
i-Weekly meetings with Field Service Managers (FSM) and Service Business Managers (SBM) to understand material priorities, expedition requirements. D
iscuss Annual Operating Plan (AOP) with Asia Pacific (APAC) finance teams and get billing plan updated in trackers in line with AOP. W
eekly meetings with Honeywell Factory for material expedition and get Expected Delivery Dates (EDDs). W
eekly meetings with Back-office Order Coordinators (SOCs) to discuss their issues, new updates, best practices, etc. I
dentify Purchase Orders with 100% material received but not planned for Billing in current month. Discuss with Service Operations Leaders (SOL)/ Field Service Managers (FSM) if orders can be pulled in current month. R
eview Billing Plan and support Service Operations Leaders (SOL) and Affiliate Order Coordinators (SOCs) to accelerate Backlog conversion. W
ork with Material Expeditor, Service Operations Leaders (SOL), Affiliate Order Coordinators (SOCs) and different Honeywell factories to get material from alternate location (across regions/ countries) to fulfill orders and maximize billing. W
ork with Material Expeditor, Service Operations Leaders (SOL), Affiliate Order Coordinators (SOCs) and different Honeywell factories and check possibility of providing Certified Refurbished Material (CRM) material if ordered material is obsolete or is not available by need by date to fulfill orders and maximize billing. C
oordinate with all involved stakeholders to meet 90 days of Service Level Agreement (SLA) deadline and to fulfil urgent requirements. C
oordinate with all involved stakeholders and support them to expedite holding points at higher levels. C
oach and mentor Back-office Order Coordinators (SOCs). P
repare weekly progress reports and send them to all stakeholders as per agreed frequency. I
ncrease GES engagement in other areas (apart from order management and material expedition) as per affiliate requirements. D
iscuss and implement new business ideas and improvements in current engagement model with affiliate. D
rive and ensure completion of implementation of new initiatives, new ideas, improvement actions, enhancements and Digitization, etc. in current engagement and current processes. B
usiness Growth and Expansion T
eam Building and Development S
trategic Service Expansion - SPOT Support, Project Procurement Support, TPC Support, Cora PM Support, Contract SESP & PMP Execution Support, SPOT P&E Support S
takeholder Engagement and Revenue Impact P
roactive Business Development C
ontinuous Engagement and Solution Delivery M
onthly meetings with Asia Pacific (APAC) Pole Lead to understand general updates and material escalations. 1

. E

ducation Required
B

achelors' Degree or Equivalent - Administrative or technical
2

. W

ork Experience Required
M

inimum 10 years (or 7 years Honeywell Process Solutions / LSS) Experience in Order Management, Material expedition and stakeholder management 3
years minimal of experience in Honeywell LSS organization (Preferred, not required) 3

. T

echnical Skills & Specific Knowledge Required
E

xcellent working knowledge of SAP, SFDC and MS Office 4

. B

ehavioural Competencies Required
A

ble to forge strong internal business relationships and deliver on commitments. D
emonstrates a strong commercial awareness. E
xcellent interpersonal skills as well as good verbal, written and presentation skills. A
bility to multi-task and prioritise work. S
elf-motivated and able to work with minimum supervision. G
ood leadership and stakeholder management skills. D
emonstrates a high level of planning & organisation skills daily. H
ighly Customer Focused approach, demonstrating success through a 'Voice of the Customer' approach daily. H
ighly self-aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts. A
bility to work within a remote team and support each other when needed D
aily demonstration of the Honeywell Behaviours. 5

. L

anguage Requirements
F

luent in English H