Job Description

#

About The Position

RADCOM legal office in India is based at Delhi. We are expanding our presence and currently looking to hire:


#

Requirements

3+ years experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. BE/ Bsc in CS, EE, Telecommunications graduate with honors from an elite university - (70%- 90% depending on the colleges. Delhi university a plus). Telecom Knowledge (Mobile Data, IMS, 5G). Linux OS, SQL knowledge - Mandatory. Oracle DB, scripting - a plus. Open stack / Cloud based infrastructure (OpenStack/VMware), knowledge is a plus System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds Scripts development in Pearl, Python, Shell and Bash - Advantage Be available to work off business hours to address critical matters/situations based on Radcom's on-call support model Willing to work in evening and night shifts Fluent English - Mandatory Valid passport

#

Responsibilities

Based in RADCOM India offices, Delhi, India. Responsible for all the technical support aspects required by the client for RADCOM's solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs. Support and deployment of Radcom's solution at cloud-based customer environments (case to case basis) Having very good customer interaction interface and able to drive customer calls independently. Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications. Working closely with the management on customer updates and future plan Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding. * If required: travel to on-site support outside India, training, installation, and configuration, etc.