Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
We are seeking a skilled and detail-oriented Adobe Campaign & Journey Orchestration Specialist to lead the implementation and optimization of customer journeys using Adobe Journey Optimizer (AJO) and Adobe Campaign. This role is critical in delivering personalized, timely, and effective communications across email, push, and SMS channels.
In this role, you will play a key role in:
Journey Implementation & Logic Design

• Build and maintain orchestrated journeys using Adobe Journey Optimizer and Adobe Campaign.
• Implement logic for real-time and scheduled delivery using edge-based triggers and behavioral data.

Channel Management

• Manage and optimize delivery across email, push notifications, and SMS.
• Ensure seamless integration and execution across all outbound communication channels.

Experimentation & Personalization

• Support A/B testing, multivariate testing, and proofing processes to refine personalized offers.
• Collaborate with analytics and creative teams to iterate on content and targeting strategies.

Monitoring & Optimization

• Monitor delivery logs, KPIs, and performance metrics to identify issues and opportunities.
• Continuously improve orchestration logic based on data insights and campaign results.

Your profile

• Adobe Journey Optimizer (AJO)
• Adobe Campaign (Standard or Classic)
• Customer Journey Mapping & Personalization
• A/B & Multivariate Testing
• Monitoring & Analytics Tools

What you'll love about working here

• You can shape your

with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. * You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 294434
Posted on: Jul 22, 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Gurgaon, IN Chennai (ex Madras), IN Gurgaon, IN Hyderabad, IN Noida, IN Kolkata (ex Calcutta), IN Gandhinagar, IN Chennai (ex Madras), IN Mumbai (ex Bombay), IN Kolkata (ex Calcutta), IN Kolkata, IN Gurgaon, IN Mumbai (ex Bombay), IN Gandhinagar, IN Gurgaon, IN Noida, IN Gurgaon, IN Mumbai (ex Bombay), IN Mumbai (ex Bombay), IN Pune, IN Mumbai (ex Bombay), IN Hyderabad, IN Noida, IN Gurgaon, IN Gurgaon, IN Gurgaon, IN Bangalore, IN Chennai (ex Madras), IN Noida, IN Mumbai (ex Bombay), IN Bangalore, IN Mumbai (ex Bombay), IN Gurgaon, IN Chennai (ex Madras), IN Noida, IN
Brand: Capgemini
Professional Community: Software Engineering