Job Description

Job Purpose: You will be responsible to further optimize Study Group’s “Student Experience” agenda as one of the success criteria based on the guiding principles of performance and data driven organization. This will involve designing, developing and implementing effective processes, tools and programs to elevate the standard of our Global Admissions Operations. This will include ongoing enforcement of efficient standardised Global Admissions Process to achieve consistent service level agreement and highest quality of student recruitment Key Responsibilities:

• Stakeholder management and project collaboration.
• Implement operations performance benchmarking by ranking performance across different teams to improve overall average performance
• Drive best practice implementation and continuous improvements
• Communicate timely performance status to leadership team for awareness and necessary actions
• Implement programs to motivate admissions team, through short term/ annual competitions
• Identify and reduce/eliminate down time / time stealers in order to maximize efforts on operations effectiveness
• Monitoring and reinforcing progress and adoption of process improvements, sales force (RIO) and best practices across all Admissions teams
• Collaborating with internal teams to ensure processes, tools, and programs are embedded in standard operating procedurs, inclusive of standard measurements.

Organizational Compliance:

• Comply with Study Group policies and applicable laws including those in relation, but not limited, to: Workplace Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Anti-Corruption and those specifically relevant to the position and authority of the job holder.

Qualifications & Training:

• degree preferred.

Experience Required:

• Strong proven shared services background – performance & skills – either within Study Group or external
• Experience in developing/implementing process flow and CRM (salesforce.com) for a large, shared services team
• Proven track record in structured problem solving through problem identification & analysis, and solution development & implementation

Attributes:

• Strong business and commercial acumen, analytical and quantitative ability.
• A strong problem solver who takes an end-to-end view of the business, solicits a wide range of inputs to problem analysis, and keeps the end-user in mind when developing new solutions.
• Results oriented, self-organized and demonstrates effective and timely decision making and judgement.
• Excellent written and oral communicator, able to clearly convey the commercial and operational benefits of projects/programmes
• Persuasive and impactful communication style - influences effectively by adopting a range of approaches, can constructively and respectfully challenge the thinking of others whilst always maintaining relationships with all parties.

Agile in approach – can move seamlessly between short-term tactical and long-term strategic plans and activities. Applies insight and understanding to situations to resolve competing demands/pressures in the business and holds others to account for delivery. Competencies:

• Being accountable
• Collaborating to succeed
• Embracing Study Group’s vision and mission
• Valuing a learning mindset
• Planning and delivering
• Achieving high quality outcomes
• Striving for operational excellence
• Embracing change
• Persuading and influencing
• Growing the business
• Leading and developing talent

About Study Group We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe. Organisational Compliance Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate. Study Group processes your information in line with data protection regulations. Please see our Privacy Policy KhqFaSHW0N