Job Description

Main duties and responsibilities

:

Lead and manage a team to effectively handle high volumes while maintaining service levels, ensuring productivity and operational efficiency to meet business objectives.

Serves as the lead contact point and resolution person for admissions-related matters for designated partner centres.

Meeting enrollment targets through student engagement and support, engaging in high-volume conversion while also assisting the Global Recruitment Team (GRT) by offering admissions guidance and contributing to successful recruitment efforts.

Manage and oversee the application pipeline, ensuring students progress smoothly from application submission to Confirmation of Acceptance for Studies (CAS) Work

closely with partner centers to provide admissions updates, address queries, and enhance operational efficiencies. Ensure compliance with admissions policies and regulatory requirements while maintaining a high level of customer service Identify process improvements to streamline admissions procedures for partner centres.

Support in the leadership of overseas Admissions Team to ensure all applications are processed within SLA, processed accurately and all information is recorded on the necessary system accurately and is up-to-date at all times.

Responsible for training team members when new arrivals or amendments to entry criteria occur, ensuring that all applications are retrospectively assessed and re-evaluated accordingly.

Collaborate with key stakeholders, including recruitment, compliance, and academic teams, to ensure alignment on admissions policies and procedures.

Be able to report on the number of applications within each status, the amount of time an application has taken to process along with other key metrics to colleagues and Senior Leadership Team and present these in regular meetings.

To proactively look for improvements or efficiencies in systems and procedures to constantly drive an increase in productivity thus improving customer service and recruitment performance.

To keep up to date with regional qualification changes, sector development changes, legislation changes e.g. CMA, UKVI, GDPR and other necessary regulations to ensure compliance at all times.

Develop a deep understanding of each student's educational and career background to recommend relevant courses that align with their goals.

Plan and manage own workload to ensure that SLA's are achieved at all times. This will include the need to prioritise own workload on a daily basis, expediting and chasing urgent cases with colleagues across the business when necessary in pursuit of SLA's. Support in the planning and development of the Regional Recruitment, Admissions and Conversion Strategy with other colleagues from within the prescribed region.

Assist with any other such duties within the scope and spirit of the job title.

Requirement: Overseas Education

Experience :1-3 years

Location: Mumbai

Job Type: Full-time

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Work from home
Schedule:

Day shift
Application Question(s):

Team leading experience is compulsory
Experience:

Team management: 1 year (Required)
Work Location: In person

Application Deadline: 28/07/2025