To manage the end-to-end student admission process, ensuring a seamless experience for prospective parents and students while maintaining professionalism, accuracy, and adherence to school admission policies.
Key Responsibilities:
Handle admission enquiries through calls, emails, and walk-ins, providing accurate information about school programs and policies.
Conduct campus tours for prospective parents and explain the curriculum, facilities, and unique offerings.
Manage the application process from enquiry to enrolment, ensuring timely follow-up and documentation.
Coordinate with academic and administrative departments for student assessments and onboarding.
Maintain and update student enquiry databases and admission reports.
Support admission campaigns, open houses, and promotional events.
Assist in tracking admissions data, conversion ratios, and enquiry sources for reporting.
Ensure a parent-friendly and professional admission experience aligned with school values.
Collaborate with the Marketing and Accounts teams for fee details, communication, and brand alignment.
Support post-admission follow-ups to enhance parent satisfaction and retention.
Skills & Competencies:
Excellent communication and interpersonal skills.
Strong customer service and relationship management abilities.
Good organizational and follow-up skills.
Proficiency in MS Office and CRM/admission management systems.
Ability to handle multiple tasks with attention to detail and accuracy.
Qualification & Experience:
Bachelor's degree in any discipline (Master's preferred).
* 1-3 years of experience in admissions, front office, or customer-facing roles, preferably in an educational environment.
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