Job Description

Job Title: Admission Officer

Location:

Ernakulam, Kerala

Employment Type:

Full-time | Permanent

Compensation:

?20,000.00 - ?25,000.00 per month

Role Summary

We are seeking a highly motivated and

customer-centric Admission Officer

to manage the complete student intake cycle. This pivotal role acts as the primary contact for prospective students and their families, ensuring a smooth, positive, and professional experience from initial inquiry through to successful enrolment. The ideal candidate will combine strong organizational skills with exceptional communication abilities.

Key Responsibilities

Prospective Student Engagement:

Serve as the initial point of contact for inquiries received via phone, email, and in-person. Provide comprehensive and accurate details about academic programs, eligibility criteria, and the application process promptly.

Application Management:

Efficiently process, verify, and monitor application submissions and supporting documents. Ensure all paperwork is accurate, complete, and tracked systematically for timely completion.

Enrolment Support:

Offer tailored guidance and continuous support to applicants throughout the admissions and final enrolment stages, effectively resolving any related queries or issues.

Outreach & Event Coordination:

Plan, execute, and participate in key institutional events, including campus open houses, informational sessions, orientation programs, and external education exhibitions. Professionally represent the institution at promotional activities.

Data Integrity & Analysis:

Accurately maintain all applicant records within the Customer Relationship Management (CRM) system. Generate analytical reports to monitor admission metrics and identify enrolment trends.

Regulatory Compliance:

Ensure all admission procedures and activities strictly adhere to both internal institutional policies and relevant educational regulations.

Cross-Functional Collaboration:

Partner effectively with the marketing department on promotional strategies and liaise with academic faculty to address the specific needs of incoming students.

Continuous Improvement:

Actively solicit feedback from new students and applicants to suggest and implement enhancements to the overall admissions and onboarding experience.
Qualifications & Competencies

Education:

Bachelor's degree in any field (a background in Commerce is advantageous).

Experience:

Prior professional experience in student admissions, or a customer service-focused role is preferred, though we welcome applications from qualified

Freshers

.

Essential Skills

Exceptional verbal and written proficiency in

English

(fluency in

Malayalam

is highly desirable). Outstanding interpersonal skills, coupled with strong problem-solving and organizational capabilities. Competency in utilizing

Microsoft Office Suite

and experience with

CRM systems

. Demonstrated ability to manage multiple tasks, set priorities effectively, and thrive in a dynamic, high-paced setting.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person