Job Description

Job Title:

Admission Officer

Role Overview

We are seeking a proactive and approachable Admission Officer to oversee the student admissions process and serve as the first touchpoint for prospective students and families. The ideal candidate will combine excellent communication skills with strong organizational abilities to ensure a smooth, transparent, and positive enrollment experience.

Key Responsibilities

Inquiry Management

Engage with prospective students and parents via phone, email, and in-person interactions. Provide clear and accurate information on programs, eligibility criteria, and admission procedures.

Application Processing

Review and verify applications for accuracy and completeness. Track document submissions and ensure timely follow-up for pending requirements.

Admission Support

Guide applicants throughout the enrollment journey with personalized assistance. Address queries promptly to enhance overall applicant satisfaction.

Event Coordination

Plan and support admission-related activities such as open houses, campus visits, and orientations. Represent the institution at education fairs and outreach events.

Data & Reporting

Maintain and update applicant records in CRM systems. Prepare reports to track admissions progress, trends, and targets.

Policy & Compliance

Ensure adherence to institutional policies and educational regulations. Stay informed on updates and incorporate them into the admissions process.

Collaboration

Partner with the marketing team on outreach and promotional initiatives. Coordinate with academic departments to resolve applicant queries effectively.

Continuous Improvement

Gather feedback from applicants and newly enrolled students. Recommend process improvements to enhance the admissions experience.

Qualifications & Experience

Bachelor's degree in any discipline (Commerce background preferred). Prior experience in admissions, counseling, or customer service roles preferred.

Essential Skills

Strong communication skills in English; proficiency in Malayalam is an advantage. Excellent interpersonal and customer service orientation. Proficiency in Microsoft Office and CRM tools. Highly organized, detail-oriented, and able to manage multiple tasks. Calm, professional, and effective under pressure.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person