Job Description

Job Title: Admission Executive

Industry:

Ed-Tech / Education

Location:

[Your Location]

Experience:

0-3 Years

Work Mode:

On-site

Working Days:

6 Days

Job Summary:

We are looking for a dedicated and customer-focused Support Executive to assist students and learners with queries related to admissions, courses, technical issues, and other support requirements. The ideal candidate should have strong communication skills, problem-solving ability, and a service-oriented mindset.

Key Responsibilities:

Handle inbound/outbound calls, emails, and chats to resolve student queries. Guide students regarding courses, admission processes, and platform usage. Provide support for login issues, payment queries, or technical concerns. Maintain accurate records of student interactions in the CRM. Coordinate with internal teams (Sales, Academics, Tech) for resolution. Follow up with students to ensure timely closures. Maintain high levels of customer satisfaction and service quality. Assist in documentation, backend tasks, and data management as needed.

Required Skills:

Good communication skills (Hindi & English). Strong problem-solving and customer-handling skills. Basic computer proficiency (MS Office, CRM knowledge is a plus). Ability to manage stressful situations calmly. Quick learner with a positive attitude.
Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance * Paid sick time