Job Description

Role Overview

The Admission Counsellor is responsible for guiding prospective students and parents through the admission process, providing accurate information, handling queries, and ensuring a smooth and positive experience that reflects the institution's values.

Key Responsibilities1. Enquiry Handling

Attend to walk-in enquiries, phone calls, emails, and WhatsApp enquiries. Provide detailed information about courses, curriculum, facilities, fees, and admission procedures. Maintain enquiry records and follow up regularly.

2. Counselling & Guidance

Counsel parents and students about academic programs and school policies. Understand their requirements and recommend suitable courses/grades. Explain admission criteria, documentation, timelines, and fee structure clearly.

3. Admission Process Management

Assist parents through the entire admission process--from enquiry to enrolment. Schedule and coordinate school visits, interactions, tests, and interviews. Collect, verify, and organise admission documents. Ensure timely completion of admission forms and fee payments.

4. Communication & Coordination

Coordinate with the academic team, admin department, and accounts team for smooth admission onboarding. Follow up with parents for pending documents, payments, and confirmations.

5. Reporting & Data Management

Update enquiry and admission data daily in CRM or assigned portals. Prepare weekly/monthly admission reports for management review. Track conversion ratios (enquiries to admissions).

6. Front Office & Professional Etiquette

Maintain a welcoming and professional environment for parents and visitors. Represent the school positively and uphold confidentiality.

Skills & Qualifications

Bachelor's degree in any field (Education/Business preferred). Strong communication and interpersonal skills. Ability to handle parents professionally and patiently. Proficiency in MS Office, CRM tools, and digital communication. Good organizational and multitasking abilities. Positive attitude, confident personality, and customer service orientation.

Experience

0-3 years of experience in counselling, sales, customer service, or front office roles. Experience in educational institutions (preferred but not mandatory).
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person