Job Description

Key Responsibilities

Student Counselling & Engagement

Serve as the first point of contact for prospective students and parents. Provide clear, accurate information about courses, eligibility, fees, scholarships, and career pathways. Conduct in-depth counseling sessions through phone, email, WhatsApp, and in-person meetings. Assist students in identifying suitable programs based on interests and academic background.

Inquiry & Lead Management

Handle incoming inquiries efficiently. Make outbound follow-up calls to ensure a high inquiry-to-application conversion rate. Maintain updated data in the CRM system and ensure complete documentation. Track and manage leads assigned daily and ensure timely follow-up.

Application Assistance

Guide students through the application process, including form filling and document submission. Verify required documents and ensure eligibility criteria are met. Coordinate with academic departments when necessary.

Admissions Coordination

Support admissions events such as entrance tests, counseling days, campus visits, and open houses. Schedule appointments, interviews, and campus tours for prospective students. Help students and parents navigate the enrollment process smoothly.

Communication & Relationship Management

Maintain continuous communication with students/parents throughout the admissions cycle. Share updates on deadlines, exam schedules, scholarships, and important announcements. Build strong rapport that encourages students to choose Sreenidhi University.

Reporting & Documentation

Prepare daily and weekly reports on inquiries, conversions, and follow-up status. Maintain detailed call logs and counselling session notes. Work closely with the Admissions Manager for planning and reviewing progress.

Qualifications & Experience

Bachelor's degree required; Master's degree preferred. 1-4 years of experience in admissions counselling, student support, or customer-facing roles. Strong communication skills in English and Telugu; Hindi is an advantage. Experience in higher education or academic counselling is highly desirable
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Skills & Competencies

Functional Skills

Student counseling & advisory skills Lead management and follow-up discipline Knowledge of academic programs and educational pathways Strong communication and interpersonal skills Documentation and CRM usage

Behavioral Skills

Empathy and patience Professional presentation and grooming Target-oriented and self-motivated Strong problem-solving skills Team collaboration and adaptability

Work Environment & Expectations

Fast-paced admissions environment. Extended work hours during peak admissions seasons. Ability to handle high-volume interactions (calls, walk-ins, online inquiries). Occasional support for events, fairs, and field outreach activities.
Job Type: Full-time

Pay: ?200,000.00 - ?400,000.00 per year

Work Location: In person