Job Description

At Edutalim international education , we are redefining education by making high-quality learning accessible and impactful. As a Team Lead, you will play a crucial role in guiding and managing a team to deliver exceptional learner experiences, ensure operational excellence, and support our mission of transforming education through technology.

You will supervise daily activities, motivate your team, and ensure goals are met efficiently while maintaining the highest standards of service for our students and partners.

Key Responsibilities

Provide clear leadership, direction, and day-to-day support to the team.
Plan, assign, and monitor work to ensure high-quality service delivery to learners.
Conduct regular team meetings to share updates, clarify goals, and resolve challenges.
Support recruitment, onboarding, and training of new team members.
Track team performance against key metrics (e.g., student satisfaction, course completion rates).
Serve as the first point of escalation for student issues, ensuring swift and effective resolution.
Foster a learner-centric and collaborative culture within the team.
Identify and recommend process improvements to enhance efficiency and learner experience.
Ensure adherence to Careerline Academy's policies, quality standards, and compliance requirements.
Collaborate with other departments (Academic Content, Tech, Sales, Marketing) to align on goals and deliver seamless service.
Job Types: Full-time, Permanent

Pay: ?10,803.16 - ?27,313.73 per month

Benefits:

Cell phone reimbursement Paid sick time
Education:

Bachelor's (Required)
Experience:

SALES: 1 year (Required)
Location:

Manjeri, Kerala (Required)
Work Location: In person