Set a professional and welcoming tone for the organization, ensuring a positive impression.
Receiving visitors at the front desk by greeting, welcoming, directing and provide information appropriately.
Attend all inquiries received through telephone, walk-ins, web, stores, examination Centre and other communication channels with professionalism and accuracy.
Create and proactively follow up with potential opportunities to help them complete their enrolment process.
Record all customer inquiries in the CRM, ensuring efficient tracking and progress of deals.
Understand requirements and provide accurate detailed information about available courses and guide them onto completing their enrolment process.
Ensure that the reception area is tidy and presentable, with all necessary stationery and material.
Working closely with Senior Counsellor, educators, Student and Parents with planning and carrying out school-related programs and events.
Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations and maintaining satisfaction. Follow escalation matrix to resolve the grievances at the earliest.
Achieve all Revenue and Sales Targets.
Help shape and uphold the vision of the school.
Updating the management on a monthly basis about the progress.
Responsible for sharing all reports related to student enrolments, fee payments, Course information and Instrument purchase.
Qualifications and Education Requirements
Graduation with 0-3 years of experience in academic counselling.