Job Description

Main Roles of an Education Counselling - Customer Support Executive

1. Student Counselling & Guidance

Understand students' educational background, interests, and career goals. Provide information about available courses, certifications, and training programs. Suggest the right course based on student needs and eligibility. Help students understand career scope and job opportunities.

2. Customer Support & Communication

Handle incoming calls, walk-ins, WhatsApp, and email inquiries. Respond politely and professionally to student/parent questions. Resolve doubts regarding courses, fees, duration, schedules, and placements. Maintain strong follow-up until the admission is completed.

3. Admission Coordination

Explain admission procedures clearly. Assist students in filling application forms and documentation. Coordinate with faculty or admin for batch scheduling. Ensure smooth onboarding of new students.

4. Sales & Target Achievement

Convert inquiries into admissions (lead conversion). Maintain records of daily inquiries and admissions. Work with the management to achieve monthly admission targets. Participate in marketing activities (seminars, outreach, campaigns).

5. Relationship Management

Build trust with students and parents. Provide after-admission support and collect feedback. Maintain long-term relationships for referrals.

6. Administrative Support

Manage student data and update CRM/excel sheets. Prepare daily reports and share with the management. Coordinate with trainers for class updates or issues.

7. Behaviour & Professionalism

Maintain a positive attitude and good communication skills. Be patient, friendly, and problem-solving oriented. Represent the institute professionally at all times.
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person