(NST), you will be the primary point of contact for prospective students and their parents--guiding them through the program offerings and admission process. You'll play a crucial role in shaping their educational journey by providing accurate program information, resolving queries, and ensuring a seamless and engaging enrollment experience.
Key Responsibilities
Student & Parent Counselling
Professionally guide prospective students and parents through the admissions process with clarity.
Explain program offerings, eligibility, fees, financial aid, and campus details.
Build trust and rapport through personalized and empathetic communication.
Provide consistent follow-ups and support to help students make informed decisions.
Manage irate or anxious parents/students calmly and tactfully.
Admissions Operations
Ensure completion, verification, and documentation of all admission-related formalities.
Coordinate with internal teams to streamline onboarding and maintain accurate records.
Track and report admission funnel metrics and student progress.
Support campus tours, counselling events, and orientation sessions.
Be flexible with additional responsibilities or extended working hours during peak admission seasons.
Required Skills & Traits
Excellent verbal and written communication skills.
Fluency in English and Hindi.
Strong interpersonal and convincing skills.
Patient, empathetic, and calm under pressure.
Highly organized with attention to detail and multitasking ability.
Professional demeanor and presentable appearance.
Target-driven with a proactive approach.
Preferred Background
2+ years of experience in student counselling, admissions, or customer-facing roles (preferably in EdTech or Education).
Experience with technical course sales will be a strong plus.
Educational Qualification
Graduate degree (Bachelor's or equivalent) is mandatory
Working days:
6 days a week (rotational shift based on roasters).