Job Description

The Admission Counsellor must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.


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1. General Responsibilities

+ Understand and uphold the School's mission, vision, ethos, and policies + Stay informed about the School's unique strengths and offerings
+ Use reference materials to address enquiries efficiently
+ Maintain daily logs of calls and emails
+ Respond to all communications promptly
+ Participate in School events and promotional activities

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2. Admissions

A. Pre-Admission

+ - Record and respond to all types of enquiries (walk-in, online, telephonic) - Guide parents through registration and curriculum details
- Schedule parent interactions and school tours
- Coordinate academic discussions and assessments
- Manage appointment scheduling, cancellations, and virtual meetings
- Assist with optional facilities (e.g., transport)
- Support parents through the entire admission process
- Verify submitted documents and follow up on discrepancies
- Coordinate with Accounts Team for fee payments

B. Post-Admission

+ - Maintain admission records and verify documentation - Handle admission cancellations
- Prepare and distribute admission kits
- Update all data accurately in the ERP system
- Coordinate mid-term transitions with staff
- Assist with orientation for new students
- Ensure smooth completion of formalities and allotments
- Organize parent meetings when required
- Collect feedback from parents as needed

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3. Parent Relations

+ Maintain records of parent queries and grievances + Address academic and non-academic concerns
+ Redirect unresolved queries to the appropriate department
+ Resolve grievances efficiently and escalate when necessary
+ Ensure all queries and grievances are fully addressed

Role Requirements:

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Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred) Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred. Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management
Qualities: Team player, Persuasive, Assertive, Result oriented


Key Performance Indicators:


Performance Ratio (Enquiries to Admissions) Complete and accurate maintenance and updating of data Quality of interactions with students Quality of interactions with parents Proactiveness * Precision in performance