Job Description

: Counsellor (Female Only)

Location:

Sector 49, Gurgaon

Reporting To:

Centre Head

Branches Covered:

All 5 Branches

Working Hours:

10:00 AM - 6:00 PM (Monday to Friday), All Saturdays working (4 hours)

Benefits:

Performance-based

Incentives

Job Summary:

We are seeking a

female tele-counselor

who will be the

central point of contact for all admission enquiries

across our 5 branches. The role involves calling and guiding parents through the admission process, coordinating school tours, and ensuring consistent follow-up and data management. The ideal candidate is articulate, organized, and committed to delivering a professional counselling experience for prospective parents.

Key Responsibilities:

Central Enquiry Handling:

Serve as the

gatekeeper for all admission enquiries

across 5 branches.

Parent Coordination:

Proactively call and engage with parents, understand their needs, and

arrange school tours

at the relevant branch.

CRM Management:

Update and maintain the CRM system

with accurate records of all enquiries, calls, follow-ups, and status updates.

Tour Follow-Ups:

Conduct

feedback calls

with parents post school visits and record their inputs.

Front Office Support:

Provide coverage and assistance

to the Front Office Manager during leave or busy hours.

SOP Compliance:

Ensure all

counselling procedures follow standard operating protocols

set by the organization.

Internal Coordination:

Collaborate with counsellors, front office, and academic teams across all branches for seamless communication and scheduling.

Candidate Requirements:

Gender:

Female only

Education:

Graduate in any stream (minimum qualification)

Experience:

Prior experience in school admissions or counselling preferred

Skills:

Excellent verbal and written communication Strong phone etiquette and follow-up skills Comfortable working with CRM or lead management software Well-organized, punctual, and detail-oriented Ability to multitask and manage a high volume of enquiries
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person