- 6+ months in UG/PG products (post-sales/backend)
- Desirable Skills: Good communication, quick-thinking, and knowledge absorption
- Key Responsibilities:
1. Client support and coordination
- Provide pre and post-sales support and assistance to sales teams
- Handle client calls and meetings effectively
- Maintain client relationships and address concerns proactively
- Provide support during admission processes and candidate registration
2. Task and ticket management
- Handle ticket resolution efficiently, ensuring TAT adherence and satisfactory outcomes
- Manage work order approval processes, ensuring adherence to TAT
- Maintain internal data, records, and documentation in real-time for reference and
reporting
3. Communication and collaboration with universities and departments
- Coordinate with universities and external stakeholders as required
- Collaborate with various departments for accuracy in work
- Ensure compliance with company policies and standards in all activities
- Continuously seek opportunities for process optimization and improvement
Qualifications:
Employee must have completed his/her probation period.
Graduation from any field/ educational background.
Employee from any department can apply for this IJP.