Academic Call Counselor - CA/CMA Coaching Institute
We are seeking a dedicated and experienced
Academic Call Counselor
to join our dynamic team. This role is ideal for professionals who have previously worked in the
CA/CMA academic domain
and understand the nuances of student counseling, course structures, and coaching operations.
Key Responsibilities
Handle inbound and outbound
calls/WhatsApp inquiries
from students, parents, and franchisees regarding course details, batch schedules, and academic policies.
Provide accurate and empathetic guidance on
course selection, enrollment procedures, and access policies
.
Maintain and update student records using our
CRM and internal management tools
.
Collaborate with the academic and operations team to resolve student concerns promptly.
Assist in
administrative tasks
related to student onboarding, batch coordination, and feedback collection.
Communicate clearly and professionally with students from diverse backgrounds, ensuring high levels of
student satisfaction
.
Stay updated on
CA/CMA curriculum changes
, batch launches, and institute policies to provide informed support.
Qualifications & Skills
Prior experience in
academic counseling, student support, or coaching center operations
(CA/CMA field preferred).
Strong understanding of
CA/CMA course structures
, exam patterns, and student needs.
Proficiency in
MS Excel, MS Word
, and basic CRM tools.
Excellent
verbal and written communication skills
in English and regional languages.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to learn and adapt to new systems and processes.
Additional Preferences
Experience working in a
CA/CMA coaching institute or educational franchise