Job Description

:

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Database|Experience of database upgrade/migrations | 2 - Knowledgeable

Primary -> Technology | Database|Quarterly patch applications | 2 - Knowledgeable

Secondary -> Technology | Database Administration, General|Database Support | 2 - Knowledgeable

Secondary -> Technology | Database Administration, General|Implementing Database Builds/Deployments | 2 - Knowledgeable

Certification :

Technology | MSSQL Certification



Delivery Skills :

1. Proactive monitoring and investigation of logs: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket

2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

4. Process Compliance:

Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintain inventory of Network equipments and links, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Location

:
India - Bengaluru

Created On

:
21-Oct-2025