Job Description

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Administrator - MS System Center Configuration Manager (SCCM)
India

Administrator - MS System Center Configuration Manager (SCCM)
Job Summary
The SCCM Administrator plays a crucial role in ensuring efficient support and operations within the organization. This position is responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction. The role requires a solid understanding of SCCM to manage system configurations and deliver effective solutions.
Key Responsibilities
1. Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing Sccm Configurations And Deployments.
2. Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Restore Services Promptly.
3. Contribute To Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Sccm Best Practices.
4. Independently Resolve Technical Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Ensuring Efficient Operations.
5. Enhance Customer Experience And Customer Satisfaction (Csat) By Achieving First Call Resolution Goals And Minimizing Rejected Resolutions Or Reopened Cases.
Skill Requirements
1. In-Depth Knowledge Of Sccm For System Configuration And Management.
2. Strong Analytical Skills For Effective Root Cause Analysis And Troubleshooting.
3. Proficiency In Ticketing Systems And Adherence To Sla Requirements.
4. Solid Understanding Of It Support Processes And Customer Service Principles.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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