Job Description

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Job Title: Administrator L3
Req Id: 104974
City: Pune
State/Province: Maharashtra
Posting Start Date: 10/24/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Job Title: SD- DTAC MRS+MLAN
Band : B2
Primary Skill (Technical Skill): Cisco Routing, Switching & Wireless
Secondary Skill (optional): Juniper Routing & Switching, Cisco VPN
Educational Qualifications: B.E. / B. Tech
Experience Level: 4 - 7 Years
Location of Posting: Pune/ Hyderabad
Roles & Responsibilities
Experience in Implementation of all Network platforms WAN/LAN/WI-FI
Excellent Knowledge and troubleshooting skill on the below technologies:

• Routing protocols - BGP, OSPF, EIGRP, ISIS etc.
• LAN Technologies: VLAN
• Wi-Fi: Predictive survey, AP design, AP onboarding into WLC
• Aruba ClearPass and Cisco ISE
• Riverbed

Prepare high quality of SOP/MOPS documents.
Solid understanding of network operating systems (JUNOS and Cisco IOS)
Provide Level 2 support and troubleshooting to resolve issues. (This includes diagnosing network problems, analyzing network logs, and implementing solutions to resolve network issues)
Assist in network design and implementation.
Update knowledge base with known errors.
Flexible to work in 24x7 Shifts.
Sharp troubleshooting skills. Ability to work independently.
Work within established configuration and change Management policies.
Troubleshoot issues with Network Deployment.
Performing network maintenance and system upgrades including service packs, patches hot fixes and security configurations
Primary Skill (Must to Have)
Switches - Cisco C4500, C9400, C6800,6500 Series. Cisco 2600, 3500, 3600, 3700, 3800, 9200,9300 and Juniper switches
Routers - Cisco 1900, 2900,8300 & 8500 series, Juniper SRX 300,320,340,345 series
Wireless - Cisco 5500 and 9800 series controller, Aruba 7000 series Controller
Tools -Cisco Prime, Aruba ClearPass SolarWinds, GPS
DDI - Infoblox
?
Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

?
Deliver No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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?
Mandatory Skills: Network Data Admin .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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