Job Description

Job Title: Administrator L3
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 1/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role:

Project Management

Location : Bangalore/Pune

Hybrid - 3 Day WFO

Overall B2 - 7+ year

Rate: 110 K

PROJECT MANAGER - INFRA

This position is support end to end project management. The ideal candidate will have the following background and characteristics.

Mandatory Skills:

Network Implementation Project Manager, PMP, Excellent Communication, Project charter, Planning/Scheduling, Execution, Risk Management, Cost, Budget, Margins

JOB DESCRIPTION

Manage Large and Complex projects in an account or a group of accounts. Creation of a project schedule and plan with financial, resource and material requirements. Develops and presents proposals and final agreements. Manages the project from start to completion including the resolution of escalated project issues. Accountable for the Project Budget, Margins and completion within given timelines. Presents service business value to customers for new or existing business. Influences the customer in the assessment, planning and management of related projects. May manage internal projects/programs within Cisco. May Program Manage ongoing optimization service to deployed customer networks. Acts as a mentor to the Junior Project managers. Works with the Program Management Community to further develop the PM/PGM role, processes and operations. Project Manager is expected to travel locally (within India) and outside India as per the Project requirements.

Qualification/Skills required:

5 to 9 years of PM specific experience. PMP preferred Experience in handling global stakeholders at Sr mgr/dir level Ability to run meetings with stakeholders Good skills at Excel, powerpoint and data analysis. Excellent spoken & written English communication skills.

Infra Structure Project Management

experience in the deployment of leading edge technologies in a highly complex commercial environment Work experiences with APAC, European or American customers. Excellent English Speaking Skills-Written and Verbal Basic technical knowledge (CCNA or equivalent) would be preferred. Possess a Good attitude and a team Player. Flexible to work in any time zones including AMER

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Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters Act as a custodian of clientaA?A?s network/ server/ system/ storage/ platform/ infrastructure and other equipmentaA?A?s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure


1. 100% adherence to SLA/ timelines


Multiple cases of red time


Zero customer escalation


Client appreciation emails

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Mandatory Skills: Project Management .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.