Job Description

Job Title: Administrator L2
Req Id: 112352
City: Hyderabad
State/Province: Telangana
Posting Start Date: 11/19/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role Purpose

L2 - Silver Peak SD-WAN Network Engineer

Role Summary:

The L2 SD-WAN Network Engineer will support the deployment, configuration, and maintenance of Silver Peak (Aruba EdgeConnect) SD-WAN solutions. This role focuses on implementing designs, migrations, troubleshooting, and ensuring operational stability across branch, data center, and cloud environments.

Responsibilities:

Implement SD-WAN configurations based on HLD/LLD provided by architects. Configure and maintain Silver Peak appliances, templates, and policies. Perform routing and switching tasks, including VLAN configuration, trunking, and inter-VLAN routing. Configure BGP, OSPF, and static routes for branch and data center connectivity. Assist in migration from legacy WAN (MPLS, Versa, Meraki) to Silver Peak SD-WAN. Monitor network performance and optimize QoS for critical applications. Troubleshoot connectivity issues across underlay and overlay networks. Work with cloud teams to establish IPsec tunnels and BGP peering for AWS/Azure. Maintain accurate documentation of configurations and changes. Provide L2 support for incidents and escalate complex issues to L3.

Required Skills:

5+ years of experience in enterprise networking. 2+ years of hands-on experience with SD-WAN (Silver Peak preferred). Strong knowledge of routing protocols (BGP, OSPF) and switching fundamentals. Familiarity with MPLS, IPsec VPN, and QoS. Basic understanding of AWS/Azure networking. Experience with network monitoring tools and troubleshooting methodologies.

Preferred Certifications:

Silver Peak ASE or Aruba Edge Professional. CCNP or equivalent.

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Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure


1. 100% adherence to SLA/ timelines


Multiple cases of red time


Zero customer escalation


Client appreciation emails

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Mandatory Skills: Cisco Routing and Switching .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.