Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us:
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role
Position Title: Administrator
Corporate Title: Administrator
Location: Bangalore
Job Profile:
Purpose of Role:
Responsible for supporting business team in execution of functions related transaction processing, timely response to queries raised, record maintenance, reconciliation, follow internal and regulatory procedures and liaise with other internal stakeholders to ensure smooth processing of transactions.
Main Responsibilities:
Strategic:
Demonstrate and achieve a high level of accuracy and proficiency in handling customer transactions and co-ordinate with all relevant departments to ensure timely settlement of transactions.
Customer:

• Deliver a high quality of service to enhance the function's reputation and meet customer's expectations.
• Work in partnership with CSD & front teams without compromise in Compliance and procedure towards supporting customer requests for processing in a timely manner.
• Be the first point of contact on simple enquiries and escalate to appropriate authority.
• Work in partnership with external counterparts to share information in order to resolve any enquiries.
• Update status of pending documents and send suitable correspondence and do follow up with customers

Other / Control:

• Support the Department Head in ensuring a high level of customer service is adopted by all members of the team and escalate any unresolved items immediately.
• Ensure that all transactions under their own area of responsibility are processed, confirmed and settled on a timely and accurate basis, in accordance to set procedures.
• Review that periodic KYC check have been performed and escalated appropriately
• Proactively involved in alert resolution
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to all company policies as well as guidelines.
• Provide support to the team by assisting in day to day working of the Department
• Assist customers in resolving queries pertaining to their account.
• Timely submission of Statutory, internal and MIS reports
• Escalate any unresolved complex enquiries to more experienced members of the team.
• Complete administration activities including but not limited to filing / storage of documentation and data entry

Candidate Profile:
Skills & Knowledge:
Minimum 2-3 years of experience

• Strong PC skills (MS Office).
• Sound knowledge of the deposit operation.
• Good interpersonal skills to deal courteously and effectively with others.
• Good understanding of basic banking products
• Understanding of local relevant regulations.

Education / Qualifications:

• Graduate and /or Postgraduate

Skills Required