Job Description

Key Responsibilities

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Lead and mentor a team of Administrative and Queue Management Specialists. Oversee daily queue operations and ensure accurate case categorization and timely allocation. Monitor SLA adherence and proactively address potential breaches. Collaborate with site leads and cross-functional teams to ensure seamless workload distribution. Analyze queue data and generate reports for leadership review. Identify and implement process improvements to enhance operational efficiency. Conduct regular team meetings, performance reviews, and coaching sessions. Serve as the escalation point for complex or high-priority queue issues. Ensure compliance with data privacy and confidentiality standards. Support hiring, onboarding, and training of new team members.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.