Job Description

Key Responsibilities - Facility Management Department

1. Primary

Supervise daily in-house office upkeep including cleanliness, maintenance, and timely repairs in coordination with housekeeping staff and vendors. Monitor and maintain inventory of office supplies, pantry items, and stationery; ensure timely procurement and replenishment. Ensure smooth opening and closing of office premises and adherence to asset security protocols. Maintain and update various trackers for operations. Prepare Employee evaluation reports
Prepare payroll/salaries by gathering attendance and leave data accurately and on time.

2. Client Servicing & Contracts

Prepare, review, and renew

client contracts and agreements

in coordination with the operations team. Generate client quotations, service proposals, and billing documents in alignment with approved pricing strategies. Manage billing processes, ensure

timely bill preparation, payment follow-ups

, and maintain proper records. Handle client interactions including calls, emails, queries, and resolution of feedback/complaints. Conduct client visits and site inspections whenever necessary to ensure quality of service delivery. Maintain detailed documentation of machinery, equipment, and assets deployed across client sites. Track and manage

client feedback

, ensuring timely response and escalations.

Timely Payment Recovery from Clients

Ensure preparation and submission of client invoices in coordination with accounts.

Maintain a

payment recovery tracker

with details of invoice amount, due date, cheque/transfer status, and pending balance.

Conduct regular follow-ups with clients via calls, emails, and visits to ensure on-time payments.

Escalate delayed payments to management for necessary action.

Coordinate with the accounts team to reconcile payments received against invoices.

Ensure

monthly cheque follow-up

and recovery schedule is strictly adhered to, minimizing outstanding dues.

3. Coordination & Reporting

Work closely with the Operations Manager for all administrative and operational reporting. Facilitate smooth communication between internal teams, site operations staff, and management. Coordinate weekly departmental review meetings; prepare agendas, minutes, and follow-up trackers. Prepare and submit

Monthly Management Reports (MMR)

with inputs from operations, HR, and accounts. Support planning and execution of internal office events, staff training, and client review meetings. Ensure

client contract renewal

schedules are tracked and completed on time. Travel to client sites whenever necessary for operations support, client servicing, or escalation handling.
Maintain and regularly update employee records such as attendance, leaves, personal files,

and documentation.

Monitor and report employee attendance, punctuality, uniform and absenteeism. (Office staff + On ground staff)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person