Job Description

Job Summary:

The

Administration Manager - Sales Department

plays a key role in supporting the sales operations of the jewellery business. This role involves overseeing administrative processes, coordinating with internal departments (including inventory, logistics, and finance), ensuring customer satisfaction, and enabling the sales team to meet their targets efficiently.

Key Responsibilities:

1. Sales Administration & Coordination:

Manage and streamline all administrative functions related to sales operations. Prepare and maintain accurate sales records, reports, order forms, and client databases. Process sales orders, quotations, and invoices in coordination with the finance and warehouse teams. Ensure compliance with pricing structures, discount policies, and company guidelines.

2. Team Support & Supervision:

Support the sales team with daily administrative tasks and documentation. Monitor sales team activities and ensure timely follow-up with clients. Supervise and train junior administrative staff within the department.

3. Customer Service & Relationship Management:

Act as a liaison between the sales team and clients for order processing and issue resolution. Coordinate after-sales services, such as repairs, exchanges, and deliveries. Maintain strong relationships with clients and respond to inquiries or complaints professionally.

4. Inventory & Logistics Coordination:

Coordinate with inventory control and logistics to ensure timely delivery of jewellery items. Track order fulfilment, stock availability, and back-orders.

5. Reporting & Analysis:

Generate periodic sales reports (daily, weekly, monthly) for management review. Analyze sales performance metrics and assist in forecasting and planning. Monitor departmental KPIs and suggest process improvements where needed.

6. Compliance & Documentation:

Ensure accurate documentation of sales contracts, customer information, and legal documents. Maintain confidentiality and security of client and company information. Ensure adherence to industry regulations, company policies, and quality standards.

Key Requirements:

Experience:

Minimum 15 years in an administrative or operations role, preferably within the jewellery or luxury goods industry. Prior experience managing or coordinating a sales team is highly desirable.

Industry Knowledge:

Understanding of jewellery terminology, materials (gold, diamonds, precious stones), and sales cycles.

Skills:

Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in MS Office (Excel, Word, PowerPoint) and CRM/ERP systems (e.g., SAP, Oracle, or similar). Attention to detail and ability to work under pressure.
Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person