Job Description

Job Purpose

To provide administrative and operational support for the care business while maintaining excellent communication with carers, clients, and healthcare professionals.

Fluent English communication (spoken and written) is the most important requirement for this role.

A

nursing certification, diploma, or degree

is required to ensure understanding of healthcare-related tasks and compliance.

Key Responsibilities

Communication & Coordination (Top Priority)

Communicate effectively in

fluent English

with carers, (NoK), customers, District Nurses (DN), GPs, and pharmacies. Handle phone calls, emails, and documentation with clarity and professionalism. Provide accurate updates, guidance, and support to team members and stakeholders.

Administrative & Operational Tasks

Prepare and manage

rosters

for carers and staff. Conduct

visit notes and log note auditing

to ensure compliance. Manage

invoicing and wages processing

. Track and follow up on

T debtors

. Support

recruitment activities

including coordination and follow-up. Schedule and track

spot checks, supervisions, and reviews

. Participate in

bidding and huddle meetings

. Make

OT referrals

as required. Allocate

CSA courses

and ensure completions. Assign

QCS policies

and monitor compliance.

Compliance & Quality

Support

quality assurance

by auditing and reviewing records. Ensure all activities comply with company standards and care regulations.

Skills & Requirements

Excellent English communication skills (spoken & written) - Mandatory.

Nursing certification, diploma, or degree.

Proficiency in

MS Office / Google Workspace

. Attention to detail and strong organizational skills. Ability to multitask, prioritize, and meet deadlines.

Key Attributes

Professional, polite, and empathetic. Confident communicator. Problem-solving and decision-making ability. High integrity and accountability.
Job Type: Full-time

Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

English (Required)
License/Certification:

Nursing certification, diploma or degree (Required)
Work Location: In person