Job Description

Company Description
Rotork is a global leader in flow control and instrumentation solutions. We help our customers manage the flow of liquids, gases, and powders in a wide range of industries. Our commitment to innovation, quality, and customer satisfaction drives everything we do.

Role Overview:
We are seeking a highly organized and technically proficient Service Coordinator / Technical Coordinator to join our team. This role is pivotal in ensuring the smooth scheduling and documentation of service activities, maintaining strong customer relationships, and supporting our field service technicians.
This position reports directly to the Service Team and works closely with Finance, Logistics, and the wider Service function to ensure seamless operations and customer satisfaction.
Key Responsibilities:
Service Coordination / Technical Coordination

• Maintain and administer the service schedule for both field and in-house service jobs.
• Build and sustain strong relationships with customers, ensuring expectations are met and providing post-service follow-up.
• Communicate regularly with Channel Partners and Area Sales Managers regarding service activities in their territories.
• Coordinate with service technicians to ensure timely submission of service documentation (invoices, reports, etc.).

Service Documentation / Administration

• Generate, maintain, and close service tickets accurately.
• Keep a local log of service activities not captured by system reports (e.g., actuator commissioning, preventive maintenance).
• Ensure all service documentation is stored in a centralized, accessible location on the server.

Other Duties

• Perform additional tasks as assigned to support the service team and business operations.

Requirements:

• Strong technical aptitude with the ability to understand and interpret electrical schematics and wiring diagrams.
• Technical degree or equivalent experience.
• Excellent customer service and communication skills.
• Proven ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office applications and MTMS.

Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
#LI-hybrid

Skills Required