Job Description

At Rotork, we pride ourselves on delivering exceptional service and technical support to our customers worldwide. We're looking for a proactive and organised Service Coordinator / Technical Coordinator to manage service schedules, documentation, and technician coordination. This role is vital in ensuring our service operations run smoothly and efficiently, supporting both our field and in-house teams.
You'll be responsible for maintaining and administering service schedules, coordinating with technicians, and ensuring all service documentation is accurate and accessible. You'll build strong relationships with customers, Channel Partners, and Area Sales Managers, acting as a key point of contact for service-related communications and follow-ups.
We're seeking someone with a strong technical background and excellent organisational skills. You'll need to be confident managing multiple priorities, communicating clearly across teams, and maintaining high standards of service documentation. Your ability to understand technical schematics and use service systems will be essential.
Rotork is a place where integrity, accountability, and continuous improvement are more than just words-they're how we work every day. You'll be part of a supportive team that values collaboration and innovation, with opportunities to grow and make a real impact in a global organisation.
Experience Requirements

• Strong technical aptitude with the ability to understand electrical schematics and wiring diagrams
• Technical degree or equivalent experience in a related field
• Proficient in Microsoft Office applications and service management systems (e.g., MTMS)
• Demonstrated ability to manage multiple tasks and prioritise effectively in a fast-paced environment

Personal Specification

• Act with Integrity: Builds trust through honest communication and ethical decision-making
• Take Accountability: Takes ownership of tasks and follows through to resolution
• Strive for Excellence: Pays attention to detail and seeks continuous improvement in service delivery
• Build Strong Relationships: Communicates clearly and collaborates effectively with internal and external stakeholders

This is a 6 month fixed term contract
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Skills Required