Job Description

About the Role:

We are looking for a warm, organized, and proactive

Admin Executive & Telecaller

to be the first point of contact for our clients and to help manage day-to-day operations at our mental health clinic. This role is perfect for someone who is empathetic, detail-oriented, and confident with both communication and coordination.

Key Responsibilities:

Telecalling & Client Communication

Handle inbound and outbound calls to assist with inquiries, appointment bookings, follow-ups, and reminders. Clearly explain services, timings, and procedures to new and existing clients. Maintain a polite, respectful, and empathetic tone with clients at all times. Coordinate with therapists for schedule availability and client needs.

Administrative Support

Manage front-desk responsibilities, including welcoming clients and maintaining a calm, organized waiting area. Maintain appointment calendars, update booking systems, and manage cancellations/rescheduling. Maintain accurate records of calls, client details, and follow-ups. Assist with invoicing, receipts, and basic data entry. Support the team with daily operational tasks like filing, printing, stock checks, etc.

Skills & Qualifications:

Minimum 1-2 years of experience in a similar role (clinic/healthcare setup preferred but not necessary). Excellent verbal and written communication in English, Hindi, and Marathi (preferred). Good phone etiquette and people skills. Proficiency with basic computer tools (Google Calendar, Excel, etc.). Ability to multitask and remain calm under pressure. Empathy and respect for confidentiality in a mental health setting.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Internet reimbursement Paid sick time Paid time off
Supplemental Pay:

Performance bonus Yearly bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person