Job Description

Job description

Role Description

This is a full-time on-site role for a Telecaller Admin based in Raipur. The Telecaller Admin will be responsible for handling customer inquiries, making outbound calls to dealers, managing dealers' databases, and supporting the sales team with administrative tasks. Additionally, the role involves scheduling appointments, maintaining records of communications, and providing information about the company's products and services.

Key Responsibilities:

Maintain excellent relationships with dealers via phone calls, WhatsApp, and emails.

Follow up on pending payments and resolve dealer concerns politely.

Analyze sales and accounts data using Advanced Excel (Pivot Tables, VLOOKUP, Charts) to:

Identify inactive dealers and slow-moving products.

Generate monthly performance reports for management.

Work with the sales team to reactivate dormant dealers and grow monthly sales.

Track dealer feedback to improve product movement and customer satisfaction.

Desired Skills & Qualities:

Strong communication and interpersonal skills.

Proficiency in managing customer databases and handling administrative tasks.

Ability to handle customer inquiries and provide accurate product information.

Excellent organizational and multitasking abilities.

Strong communication skills in Hindi & English (soft-spoken and persuasive).

Advanced Excel Skills - Proficiency in Pivot Tables, VLOOKUP, Data Cleaning, and MIS reporting.

Experience with Tally ERP or similar accounting software is a plus.

Please apply to HR@musicville.in or call 7880004846.

Location: Samta Colony, Raipur, Chhattisgarh.

Salary: ?12,000 - ?15,000 per month (based on qualification & experience).

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Life insurance
Work Location: In person