Job Description

Job Purpose

The Admin Manager will oversee and manage the day-to-day administrative operations of Nalam Hospital, ensuring smooth functioning of all non-clinical departments. The role requires leadership, coordination, and execution of administrative strategies to support patient care, staff efficiency, and organizational growth.

Key Responsibilities

Hospital Administration

Supervise daily non-clinical operations including reception, billing, housekeeping, security, maintenance, and front office. Ensure smooth patient flow and quick resolution of patient/attendant grievances. Maintain compliance with hospital policies, SOPs, and regulatory requirements.

Staff Management

Supervise, train, and evaluate administrative and support staff. Prepare staff duty rosters, leave schedules, and ensure manpower adequacy. Conduct regular staff meetings and encourage team performance.

Operations & Coordination

Liaise with clinical departments (Doctors, Nurses, Pharmacy, Lab, Radiology) for operational support. Coordinate with vendors, contractors, and suppliers for hospital requirements. Monitor housekeeping, biomedical waste management, and facility hygiene.

Financial & Resource Management

Assist in budgeting, procurement, and cost control for hospital resources. Monitor revenue leakages and ensure efficient billing and collection process. Optimize usage of hospital assets and consumables.

Compliance & Quality Assurance

Ensure compliance with NABH, fire safety, biomedical waste, and statutory regulations. Support hospital quality audits and accreditation processes. Implement safety protocols for staff, patients, and visitors.

Patient Experience

Ensure patient-friendly administrative services. Address patient complaints promptly and effectively. Maintain service excellence standards across all touchpoints.

Key Skills & Competencies

Strong leadership and team management skills Excellent communication and interpersonal skills Knowledge of hospital administration policies and legal compliances Ability to handle crises and resolve conflicts effectively Good financial acumen and resource management Proficiency in MS Office and hospital management software

Qualification

Bachelor's/Master's degree in Hospital Administration, Business Administration, or related field Minimum

5 years of proven experience

in hospital administration/healthcare operations
Job Type: Full-time

Pay: From ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person