Job Description

Required Skills & Knowledge

• Good Communication Skills

• Handle enquiries, provide accurate information, and ensure courteous service at all times.

• Serve as the primary point of contact for all stakeholders.

• If the candidate knows multiple languages is preferred and Kannada & English mandatory

• Administrative Experience

• Experience in hospital, clinic, or rehabilitation centre administration preferred.

• OPD Case Scheduling & Appointment Management

• Plan and manage OPD schedules for therapists.

• Fix, reschedule, and track beneficiary appointments efficiently.

• Maintain daily OPD and appointment registers to ensure smooth patient flow.

• Knowledge of hospital management systems is preferred.

• Finance & Billing Management

• Coordinate preparation, verification, and timely submission of bills.

• Track and manage OPD payments, pending bills, and vendor invoices. And donor funds utilization tracker for RoW as well as Rehab

• Maintain basic financial records related to OPD services and rehabilitation programmes.

• Ability to use the tally for payment vouchers uplaods

• Reporting Skills

• Prepare daily reports on OPD attendance, appointments, and service delivery.

• Prepare weekly reports on caseload, therapy sessions, and pending activities.

• Prepare monthly reports on beneficiaries served, programme performance, revenue, and expenses.

• Intermediate to advanced excel skills

• Presentation & Review Preparation

• Compile data and prepare documents for monthly review meetings and presentations.

• Support department leadership with performance analysis and review documentation.

• Who is having good skills & knowledge on MS - Office (Word, Excel & Power point)

• Documentation & Records Maintenance

• Ensure proper storage of registration forms, assessments, therapy notes, and follow-up details.

• Update digital systems and registers regularly and ensure data accuracy and confidentiality.

• Networking & Collaborations

• Build and maintain strong relationships with partner NGOs, hospitals, schools, community workers, and referral agencies.

• Coordinate with external stakeholders for referrals, follow-ups, camps, and joint activities.

• Support development of new partnerships to improve outreach, service coverage, and beneficiary access.

• Facilitate smooth coordination between internal teams and external partners for programme implementation.

Key Roles & Responsibilities

• Oversee daily administrative operations of the Rehabilitation Department.

• Manage OPD registration, appointments, and beneficiary flow efficiently.

• Ensure timely preparation and submission of bills and financial documents.

• Monitor timelines for reports, bills, and documentation and ensure compliance.

• Maintain accurate and confidential records of beneficiaries and services.

• Coordinate closely with doctors, therapists, programme teams, and finance.

• Act as the primary point of contact for internal coordination and external partners.

• Strengthen networking and collaboration with partner organisations and referral sources.

• Support outreach activities, camps, and joint programmes in coordination with partners.

• Identify operational gaps and recommend improvements for better efficiency and service quality.

Requirements
Computer skills
Benefits
As per the company standard

Skills Required