Job Description

Luxebrown USA is a premium luxury salon offering world-class beauty and grooming services. We pride ourselves on creating an exceptional experience for our discerning clientele by combining top-tier service with a sophisticated ambiance. We are looking for a highly professional and dynamic

Admin cum Front Office Executive

to be the face of our salon and ensure seamless administrative operations.

Roles & Responsibilities

Front Office Operations

Greet clients warmly and ensure a luxurious first impression. Handle all incoming calls, emails, and walk-in inquiries professionally. Manage appointment bookings, rescheduling, and cancellations with precision using the salon's software system. Maintain a clean, organized, and inviting reception area aligned with the brand's standards.

Client Experience

Provide clients with detailed information about salon services, products, and promotions. Offer refreshments and ensure waiting clients are comfortable. Handle client complaints or feedback gracefully and escalate when necessary.

Administrative Tasks

Maintain and update client records, including service history and preferences. Handle billing, invoicing, and daily cash/card payment reconciliations accurately. Oversee inventory levels for salon products and coordinate restocking with suppliers. Prepare and share daily, weekly, and monthly reports on appointments, sales, and client feedback with management. Assist in creating staff schedules and ensuring operational efficiency.

Coordination & Support

Act as a central point of communication between the salon team and management. Coordinate with vendors, suppliers, and maintenance staff to ensure smooth operations. Support marketing efforts by promoting events, packages, or offers via social media or in-store.

Skills & Qualifications

Required Skills:

Strong communication and interpersonal skills to interact with high-end clients. Excellent organizational abilities to manage appointments, inventory, and administrative tasks. Proficiency in salon software and MS Office Suite (Word, Excel, PowerPoint). Ability to resolve client concerns effectively and deliver exceptional service.

Preferred Qualifications:

Bachelor's degree/diploma in administration, hospitality, or a related field. Minimum 1-2 years of experience in front office or administrative roles, preferably in luxury or hospitality settings. (

Even Fresher can apply)

Key Attributes

Professional appearance and demeanor. Attention to detail and accuracy in all tasks. Proactive, with strong problem-solving skills. Team-oriented with a focus on collaboration. Customer-centric mindset to deliver a five-star experience.

Salon Timing : 9:30 A.M - 10:00 P.M

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Location:

Ernakulam, Kerala (Required)
Work Location: In person

Expected Start Date: 01/02/2025