handle front-office operations and customer communication in our office. The ideal candidate will be the first point of contact for customers, responsible for managing calls, emails, inquiries, and supporting basic administrative tasks.
Responsibilities
Receive incoming customer calls and connect them to the appropriate department/associate.
Monitor the company's main email account and forward messages to relevant team members.
Address customer queries by directing them to the right resource.
Maintain records of inquiries, leads, and customer interactions using MS Excel and ERP software.
Conduct initial follow-up calls on general inquiry leads to assess interest.
Share qualified leads with the Customer Experience (CX) executive for further engagement.
Support front-desk operations, visitor management, and documentation.
Assist with team coordination and general office administration as required.
Skills & Qualifications
Strong verbal and written communication skills with a professional and customer-friendly approach.
Proficiency in MS Excel, email handling, and ERP software.
Organized, detail-oriented, and able to multitask in a small team environment.
Prior experience in customer service, reception, or administration preferred.
Interested candidates kindly share your resume on gaytri.subash@gmail.com
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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