Job Description

Admin & Mentor Operations Associate

Company: Artfills Online Learning Pvt. Ltd.

Location: Nashik (Work from Office)

Working Hours: 10:00 AM - 7:00 PM

Weekly Off: Any Weekday

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About Artfills

[Artfills](https://www.artfills.com) is a rapidly expanding Art-EdTech organization dedicated to preserving and promoting Indian art forms across the globe. We connect learners with highly skilled mentors through an innovative online platform, fostering cultural learning and artistic excellence. With a growing community of over 30,000 learners, we aim to make traditional arts accessible through structured, high-quality education.

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Position Overview

The Admin & Mentor Operations Associate will be responsible for ensuring smooth day-to-day operations and efficient management of mentor-related processes. This includes maintaining mentor schedules, tracking availability and class bookings, preparing reports, and managing all communication with mentors. The ideal candidate is detail-oriented, proactive, and capable of coordinating multiple tasks with precision and professionalism.

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Key Responsibilities

1. Manage and update all mentor schedules, calendars, and availability slots on a regular basis.

2. Coordinate class bookings, substitutions, cancellations, and timing adjustments efficiently.

3. Act as the primary point of contact for all mentor-related communication and operational queries.

4. Prepare, maintain, and analyze regular reports related to mentor performance, attendance, and engagement.

5. Track operational metrics, identify bottlenecks, and ensure timely updates to internal teams.

6. Collaborate with HR, Quality, and Operations teams for onboarding, compliance checks, and mentor performance tracking.

7. Maintain organized and accurate mentor databases across all systems and tools.

8. Suggest and implement process improvements to streamline scheduling, reporting, and communication workflows.

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Required Skills & Qualifications

1. Bachelor's degree in Administration, Business Management, Human Resources, or a related discipline.

2. 1-3 years of experience in operations, scheduling, or administrative coordination (preferably in EdTech or service-based organizations).

3. Strong command over English (written and verbal) with excellent communication and interpersonal skills.

4. High proficiency in MS Excel / Google Sheets for reporting and tracking.

5. Hands-on experience with Google Workspace, CRMs, or internal communication tools (e.g., Interakt, WhatsApp Business, or similar).

6. Strong organizational, multitasking, and problem-solving abilities.

7. Ability to work independently while maintaining accuracy, composure, and accountability in a dynamic environment.

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What We Offer

Opportunity to contribute to a rapidly growing EdTech company redefining traditional art education.
A collaborative, creative, and ownership-driven work culture.
Exposure to cross-functional operations and continuous professional growth.
Competitive compensation structure aligned with experience and performance.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time * Provident Fund