Job Description

The Admin Executive will be the

first point of contact

for customers visiting the showroom. The role includes welcoming and assisting customers, coordinating with sales executives, managing customer databases, and ensuring smooth administrative operations of the store.

Key Responsibilities

Front Office & Customer Handling

Greet and receive walk-in customers at the showroom in a professional manner. Understand the customer's basic requirements and guide them to the appropriate sales executive. Maintain a pleasant, customer-friendly atmosphere in the reception area.

Customer Interaction & Coordination

Handle the

first-level interaction

with customers (basic queries, product categories, store information). Allocate customers to sales executives based on availability and category. Ensure customers are attended promptly and follow up if waiting is required.

Database & Follow-ups

Record customer details (contact, requirements, product interest) in the store CRM/database. Maintain and update customer records regularly. Support follow-up calls/messages to customers for inquiries, quotations, and store events/offers.

Administrative Support

Assist the showroom manager in daily administrative operations. Handle incoming phone calls, emails, and inquiries. Support documentation related to sales, service requests, and customer orders. Ensure proper filing, record-keeping, and reporting.

Coordination & Communication

Act as a bridge between customers and sales staff to ensure smooth customer experience. Coordinate with delivery and installation teams for customer updates when required. Assist in scheduling customer appointments and showroom events.
Job Type: Full-time

Pay: From ?10,000.00 per month

Education:

Bachelor's (Preferred)
Location:

Kondotti, Kerala (Preferred)
Work Location: In person