Job Description

Key Responsibilities

Answering Inquiries:

Responding to customer questions about products, services, features, and pricing via various channels (phone, email, live chat, social media).

Troubleshooting and Problem-Solving:

Addressing technical problems, resolving complaints, and guiding customers through solutions to issues they encounter.

Providing Information and Guidance:

Offering assistance with planning, installation, maintenance, upgrading, or disposal of a product.

Processing Orders and Transactions:

Assisting with placing orders, processing payments, handling returns, exchanges, and addressing billing concerns.

Maintaining Records:

Documenting customer interactions, issues, and resolutions in a CRM system to maintain comprehensive records for future reference.

Gathering Feedback:

Collecting customer feedback and collaborating with other departments (like product development or sales) to provide valuable insights for product and process improvements.

Building Relationships:

Fostering positive customer relationships and brand loyalty by providing an empathetic, efficient, and professional experience.

Candidate Requirements

Minimum Experience:

5 years.

Qualification:

Graduate or Postgraduate (preferably in Business Administration or related field).

Skills:

Excellent verbal and written communication. Strong organizational and multitasking ability. Proficiency in MS Office and Google Workspace. Discretion, maturity, and strong sense of responsibility.

Personal Attributes:

Calm, reliable, and professional in approach. Ability to work independently and under pressure. Well-groomed, punctual, and disciplined.
Job Types: Full-time, Permanent

Pay: ?28,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Provident Fund
Location:

Kamla Nagar, Delhi, Delhi (Preferred)
Work Location: In person