Job Description

We are seeking a dedicated and organized Office Staff member to support daily operations in our travel and tourism office. The ideal candidate will assist with customer inquiries, handle bookings and documentation, maintain records, and ensure smooth administrative processes to enhance the client experience.

Key Responsibilities:

Greet and assist walk-in clients and respond to phone/email inquiries Provide information on tour packages, visa processing, travel insurance, and other services Handle travel bookings (flights, hotels, transport, tours) using reservation systems or travel platforms Prepare itineraries, quotations, and travel documents Maintain accurate client records and update the database Coordinate with suppliers, agents, and service providers Manage office files, stationery, and general administrative duties Assist with visa documentation and passport handling (if applicable) Support the sales and marketing team in promotions and campaigns Ensure customer satisfaction through professional service and timely responses

Qualifications:

High school diploma or bachelor's degree (preferred in Travel, Tourism, or Hospitality) Prior experience in a travel agency or tourism office is an advantage Proficient in MS Office and reservation software (e.g., Amadeus, Galileo, Sabre) is a plus Good communication and interpersonal skills Customer-focused with attention to detail Able to multitask and work in a fast-paced environment

Work Hours:

Monday to Friday, 9 AM - 6 PM (may vary based on client needs or travel seasons) Occasional weekends or overtime during peak travel periods
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Overtime pay
Work Location: In person