Job Description

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Job Summary
We are seeking an Applications Engineer to serve as the primary technical expert for our customers, providing guidance on product selection, application, and troubleshooting. This role offers the opportunity to collaborate with diverse industries, our sales team, and our R&D department to drive customer success and contribute to new product development.
Key Responsibilities
Technical Support for Customers:

• Provide expert technical assistance on product selection, application techniques, and troubleshooting complex adhesive challenges.

• Conduct thorough technical assessments to understand customer requirements and recommend suitable adhesive solutions.

• Build and nurture strong, trust-based relationships with clients, becoming a valued technical advisor.

Product Innovation & Improvement:

• Collaborate with our R&D team to translate customer feedback and market insights into ideas for new and improved adhesive formulations.

• Partner with internal and external laboratories to test, analyze, and optimize product performance for specific applications.

• Actively participate in product launch activities, including the development of technical documentation and training materials.

Knowledge Empowerment:

• Develop and deliver engaging technical training programs for customers on product usage, best-practice application techniques, and safety.

• Conduct on-site customer visits when necessary to provide hands-on training, support, and problem resolution.

Industry Awareness:

• Stay updated on industry trends, emerging adhesive technologies, and evolving customer needs to identify new opportunities.

• Conduct market research and competitive analysis to contribute to our product development roadmap and business strategies.

Requirements

• Bachelor's degree in Chemical Engineering, Materials Science, Polymer Science, Chemistry, Mechanical Engineering, or a related technical field.

• Strong foundational understanding of technical and engineering concepts.

• Proven ability to quickly grasp intricate technical details of customer applications.

• Excellent English proficiency (reading, writing, and speaking).

• Proficient with Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Gmail).

• Meticulous attention to detail and the ability to follow instructions precisely.

• Exceptional problem-solving, analytical, and critical thinking skills.

• Outstanding communication and interpersonal skills.

• A collaborative team player with the ability to work independently and take initiative.

• High energy level, proactive approach, and excellent follow-up skills.

• Passion for learning, continuous improvement, and developing new skills.

• Flexibility in schedule to meet customer and business needs.

• Professional demeanor, reliability, and commitment to strong work ethics.

Preferred (Bonus Points!):

• Strong understanding of adhesive chemistry, various adhesive types