Job Description

Matrix is seeking a skilled and proactive Actimize Support Engineer with deep expertise in Anti-Money Laundering (AML) systems. This role involves supporting mission-critical applications such as Actimize SAM, CDD, and ActOne, ensuring system stability, performance, and compliance across infrastructure and data layers.



Key Responsibilities


Application Support

Provide L1-L3 support for Actimize platforms (SAM, CDD, ActOne). Monitor system health, jobs, and alerts; resolve performance and application errors. Coordinate with vendors for patches, hotfixes, deployments, and escalations.

? Infrastructure & IT Operations

Manage Windows/Linux servers, including patching, upgrades, and hardening. Support deployments, environment refreshes, and troubleshooting with IT teams. Ensure availability of compute, storage, and network resources.

Security & Compliance

Apply OS, DB, and middleware patches; remediate vulnerabilities in collaboration with InfoSec. Manage password rotation and enforce security controls. Ensure compliance with internal audit and external regulatory standards.

? Database & Data Support

Collaborate with DBAs for performance tuning, backup/restore, and data refreshes. Troubleshoot ETL/data load issues and support reconciliation across systems.

Vendor & Integration Management

Work with Actimize and third-party vendors on deployments and issue resolution. Troubleshoot integration and data feed problems across platforms.

Monitoring & Incident Management

Proactively monitor logs, jobs, and system alerts. Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.

Governance & Reporting

Maintain detailed runbooks and a centralized knowledge base. Generate regular SLA, performance, and incident reports. Participate in CAB/change management processes.

Qualifications

5+ years of experience in application support, preferably in AML or financial services. Hands-on experience with Actimize SAM, CDD, ActOne modules. Strong knowledge of Windows/Linux server environments, SQL, and ETL processes. Familiarity with InfoSec practices and compliance frameworks. * Excellent troubleshooting, documentation, and communication skills.