Job Description

Location
Gurugram, India

Language
English

Job Advert

Are you empathic, creative and an excellent communicator with a keen eye for detail? Are you passionate about developing others? Then we have an amazing opportunity for you to create career changing moments as an Accredited Trainer in our vibrant Gurgaon office.
You\'ll be delivering training initiatives in line with business needs. You\'ll need to organise and plan your training sessions and provide on-going evaluation of your learning group during their training period.

You should have a genuine passion for training along with an interest in working with others whilst helping them learn and improve. You should have a professional, friendly and approachable attitude along with a strong personality with the ability to manage challenging delegates effectively.

You\'ll need exceptional communication and listening skills - can you hear what\'s not being said? You should also be able to demonstrate passion and drive for quality and continuous improvement.

This is a fantastic opportunity to take on a new and exciting challenge as the next step to developing your career within the company.

What you\'ll be doing

• Maintaining a high level of company and campaign knowledge
• Demonstrating, understanding and complying with all legislative requirements
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioural competencies and skills
• Preparing and delivering training initiatives in line with business needs on an ad hoc basis
• Sharing your own campaign knowledge and experiences to new delegates, answering their questions efficiently and effectively in line with agreed training standards
• Providing ongoing evaluation of delegates during their training period and ensuring the Line Manager is aware of any issues
• Developing and implementing individual training plans where required
• Identifying development areas at an early stage and ensures appropriate support is implemented
• Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution
• Proactively seeking to continuously self-improve, keeping abreast of new developments within the training and development field
• Ensuring all groups are trained in the appropriate timescales and accordingly to the training schedule
• Completing and maintaining training records and assessment documentation
• Recording and reporting on attendance and progress throughout the training

What you\'ll need

• Clear understanding of the importance of meeting the training requirements
• 12 months\' tenure within webhelp
• Competence and experience in the use of Microsoft Office packages
• Passion and drive for quality and continuous improvement
• Excellent communication, listening, organisational and problem solving skills
• An understanding of coaching, people development and training methodologies
• Ability to work independently with minimal supervision
• Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail
• Clear credit, criminal and disciplinary records

If you are interested in this position, please speak with your line manager before updating your CV and clicking apply.